At MoveBella LLC, we want customers to be satisfied with their women’s activewear purchases.
1. Return Period
Customers may request a return within 30 calendar days of delivery.
Return requests submitted after 30 calendar days may not be accepted.
2. Return Conditions
To be eligible for a return, items should be:
- Unworn
- Unwashed
- Unused
- Free from stains, odors, makeup, or other signs of use
- In their original condition
- Returned with original packaging where reasonably possible
For health, hygiene, and resale reasons, items that have been worn, washed, damaged, or otherwise used may not be eligible for return.
3. Non-Quality Returns
For returns due to reasons such as changing your mind, ordering the wrong size, or no longer wanting the product, the customer is responsible for the applicable return shipping cost.
We recommend using a trackable shipping service when returning an item.
4. Defective or Incorrect Items
If you receive an item that is defective, damaged during fulfillment, or materially different from what you ordered, please contact us within 7 calendar days of delivery.
Please provide your order information and, where appropriate, clear photographs showing the issue.
If the issue is confirmed to be our responsibility, MoveBella LLC will provide an appropriate resolution, which may include a replacement, refund, or other remedy.
For confirmed quality-related returns, MoveBella LLC will cover the applicable return shipping cost.
5. Refund Processing
After we receive and inspect the returned item, we will generally process an approved refund within 3–5 business days.
Approved refunds will generally be issued to the original payment method.
After we issue the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
6. Items That Cannot Be Returned
Returns may be refused for products that:
- Have been worn or washed
- Are damaged through customer use
- Have stains, odors, or other signs of use
- Cannot reasonably be resold because of customer handling
- Are returned after the applicable return period
7. How to Request a Return
Before sending a product back, contact:
Please include your order number, the item you wish to return, and the reason for the return.
Do not send a return to the company address unless our customer service team specifically instructs you to do so.
8. Contact Information
MoveBella LLC
5542 Smoke Signal Ave
Las Vegas, NV 89118
Email: [email protected]
Phone: 1-725-720-5611